Quality of Service

Quality Circles

The quality circle is the basis for quality work in the every gatekeppers network.

The GPs of every district in Bern meet regularly during the year to exchange ideas, to discuss Critical incidences, case studies, new Guidelines and medicoeconomical subjects.

Our GPs are organized in 10 different quality circles, the most important are the following: Bern Bümpliz, Bern Elfenau, Bern Länggasse, Bern Nord, Bern Wabern.

Mednetbern accepted all those quality circles, which guarantee the fulfillment of mednetbern's quality concept. Through our quality circles we collaborate with other GP Networks in the region.

CIRS Critical incident reporting system

The safety of our patients is very important to us.

The so-called Critical Incident Reporting Systems (CIRS) is a specially for the medical field created, anonymous electronic reporting system that our doctors can use to publish and discuss important events regarding their patients safety.

Our GP Quality circles use the CIRS learning Tool regularly in their meetings.

Emergency Contacts

First, call your GP - He knows you best.

The best thing to do is to consult your doctor before contacting a specialist or entering the clinic. Consultations in the hospital or a specialist have to be discussed with your GP beforehand. However, you must inform him at least before the first visit.

MFA: The quality mark for family medicine

Doctors can do a lot and do even more. The practitioner's public image is good. If patients seeking a good family doctor, the protected trademark "MFA" offers them a real guidance.

MFA means a guarantee of quality by the medical organizations and is based on a number of selected criteria. The title is awarded by an independent certification body. The eligibility criteria have been defined by active physicians, regardless of insurance officials, authorities members, health economists or politicians.

The certified physicians meet the following criteria:

Focus on family medicine
Participation in the emergency service
Participation in quality circles
A contemporary practice organization
Qualified Substitution during holiday absence
Good professional training of doctors and staff

GP Model

How does the GP model work?

Principle: You agree to contact always first your GP for any health problems before visiting a specialist or a hospital.

Exceptions: emergencies, routine examinations (gynecologis, ophthalmologist).